Returns

  1. In case you need to return an item to Vienna Scientific Instruments, please contact us via email or the contact form. Please indicate: 1.1 Order number,  Specific Item; 1.2 Reason for return (e.g. Delivered incorrectly, Ordered incorrectly, Defective, Damaged, Others namely ...); 1.3 ... if the item had been used.
  2. If the return satisfies the conditions, we will either send you a prepaid return shipping label (DHL), arrange pick-up at your location (DHL) or reimburse you the shipping costs - as agreed upon via email.
  3. Package the item(s) and return your product(s) to our address as given.
  4. If VSI determines upon receipt of your return shipment that the return satisfies the conditions, you will receive a repaired or replaced instrument or credit invoice. If upon receipt of the returned item(s), it appears that one or more products do not comply with the conditions, then additional costs can be charged. If it appears on receipt that the return does not satisfy the conditions, we will contact you.